Booking terms

Booking terms

Dear Travelers and Adventurers,

Thank you for considering travelling with us. The following simple steps are required to confirm your participation in our tour.

Step 1. Choose your trip:

To choose the most suitable trip for you - please read carefully all the detailed information of the selected trip itinerary such as daily distance, accommodation, price includes and excludes, and physical demand.

Step 2. Check tour availability status:

Each tour has announced several dates and booking status will follow 3 sections.

Open - The tour date is open for new booking

Guaranteed - The tour date has reached the minimum number of participants

Closed - The tour date has reached the maximum number of participants

Some of our tours are organized upon request. If your interested tour has no specific dates, please send a request to us by e-mail.

Step 3. Send a booking request:

Once you have chosen the most suitable trip and date for you, send us your request to participate in the tour by clicking the book button on the related tour page.

Step 4. Fill out the booking form: 

Upon receiving your participation request for the tour, our head office will send you a booking form. Fill it out and send it back to us by e-mail. Depending on the chosen tour, we may request more information from you such as a passport copy.

Step 5. Deposit payment:

When the completed booking form is received, a “detailed deposit payment invoice” is sent to you by e-mail attachment. The deposit payment should be paid by a bank transfer to our bank account and your participation will be confirmed once we receive it in our account. Depending on the selected tour price, the deposit payment will be $200 - $400 per person.

Step 6. To prepare the tour:

Once your tour participation is confirmed, we will send you the detailed kit list for your selected tour and Mongolia travel information.

Step 7. Balance payment:

The balance payment should be paid by bank transfer 4 weeks prior to the trip commencement. We will send you the “balance payment invoice” within 5 weeks before the trip starts.

Step 8. Late bookings:

There is no additional fee or discounts for late bookings (depending on the selected tour, late bookings are considered 1-5 weeks prior to trip commencement). In late booking, your participation will be confirmed by transferring full payment for the selected tour.

Cancellation policy:

The tour arrangements are always pre-paid in order to reserve bookings for local flights, hotels, and tourist ger camps. If you cancel the tour, we will charge the following from your tour payment.

* within 7-0 days prior to trip start: 100% of the tour price

* within 14-8 days prior to trip start: 50% of the tour price

* within 28-15 days prior to trip start: 30% of the tour price

* within 28 or more days prior to trip start: an administration fee of US$100-200 per person depending on the tour duration.

Cancellation from our behalf:

Trip cancellation could occur from our behalf in the following 2 cases:

1. If the required “minimum number of participants” hasn’t been reached

2. If there is an emergency crisis such as: a natural disaster, political unrest, or spread of infectious disease

Request Single Supplement:

Our tour price is calculated on “twin occupancy” for hotel rooms and tents. If you would like to stay by yourself in hotel rooms and tents, Single Supplement Fee (quoted separately) will be charged.

For the following 2 cases, Single Supplement Fee will be charged by default from the last booked person:

1. If no roommate of the same gender is available

2. If the number of pax in the group is odd